Refund and Returns Policy
At Peak Surgicals, customer satisfaction and product quality are important to us. We offer a straightforward 30-day return policy, allowing eligible items to be returned within 30 days of delivery.
Eligibility for Returns
To qualify for a return, the item must be unused, in its original condition, and returned in the original packaging with tags, labels, and proof of purchase included.
Items must not show signs of use, alteration, damage, sterilization, or clinical handling after delivery.
How to Initiate a Return
To start a return, please contact us at info@peaksurgicals.com with your order number, product details, and reason for return.
Approved returns should be sent to:
Peak Surgicals
364 E Main Street
Middletown, DE 19709
Delaware, United States
Return Shipping Costs
No Restocking Fee: We do not charge restocking fees on approved returns.
Free Returns: If the item is incorrect, defective, or damaged during shipping, Peak Surgicals will cover the return shipping cost.
Customer Responsibility: If the customer ordered the wrong item or no longer needs the product, the customer is responsible for the return shipping cost.
Return Conditions
Returned products must be received in new, unused condition with all labels, packaging, and documentation intact. Items that are used, damaged, altered, incomplete, or returned without approval may not be eligible for a refund.
Refund Process
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be processed to the original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery. If your item is defective, damaged, or incorrect, contact us at info@peaksurgicals.com as soon as possible with your order number and clear photos of the product and packaging.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return, including customized products, personalized instruments, special-order items, clearance items, sale items, and gift cards.
Exchanges
For exchanges, please return the original item after approval and place a new order for the replacement item. This helps ensure faster processing and accurate product selection.
Worldwide Shipping
Peak Surgicals supplies surgical, dental, orthopedic, gynecology, and veterinary instruments to healthcare professionals, clinics, hospitals, distributors, and procurement buyers worldwide.
European Union Customers
For orders shipped to the European Union, customers may have the right to cancel or return an eligible order within 14 days of receipt, provided the item is unused, in its original condition, and returned with all original packaging and proof of purchase.
Contact Us
For return, refund, or exchange inquiries, please contact us:
Phone: +1 315 526 9968
Email: info@peaksurgicals.com