Help & FAQs

Help & Frequently Asked Questions (FAQs)

1. How long does order processing take?
Orders placed before 5:00 PM (EST) are processed the same day; others ship the next business day. Handling time is 1–2 business days (Mon–Fri).

2. What are your shipping times?

USA & Canada: 4–5 days

UK & Europe: 4–5 days

Australia & Asia: 5–7 days

Rest of World: 7–10 days

Transit times may vary. Tracking details are emailed once your order ships.

3. Do you offer free shipping?
Yes! Free worldwide shipping on orders over $250, with all import charges covered.

4. What payment methods do you accept?
Visa, MasterCard, American Express, Discover, PayPal, and Bank Transfer (by arrangement).
All payments are secured with SSL encryption.

5. What currency do you use?
All prices are shown in USD, with an option to view in your local currency.

6. What is your return policy?
Returns accepted within 30 days of delivery. Items must be unused and in original packaging.
Email info@peaksurgicals.com to start a return.

7. Who pays return shipping?
We cover shipping for damaged, defective, or incorrect items.
If you ordered the wrong product, you cover return costs. No restocking fees.

8. When will I receive my refund?
Approved refunds are issued within 10 business days after we receive your return.

9. Do you offer a warranty?
Yes, every product includes a 1-year warranty and 30-day money-back guarantee (non-personalized items).