Help & Frequently Asked Questions (FAQs)
🔹 Orders & Processing
How long does order processing take?
Orders placed before 5:00 PM (EST) are processed the same day. Orders placed after this time are processed the next business day.
Standard handling time is 1–2 business days (Monday–Friday).
🔹 Shipping & Delivery
What are your shipping times?
- USA & Canada: 4–5 business days
- UK & Europe: 4–5 business days
- Australia & Asia: 5–7 business days
- Rest of World: 7–10 business days
Delivery times may vary slightly depending on location and customs processing.
Do you offer free shipping?
Yes. We offer free worldwide shipping on orders over $250, including all import duties and taxes (no hidden charges).
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery in real time.
What if my order is delayed?
If your order exceeds the estimated delivery time, contact us and our support team will resolve it promptly.
🔹 Payments & Pricing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Bank Transfer (available upon request)
All transactions are secured with SSL encryption.
What currency are your prices in?
All prices are listed in USD, with an option to view in your local currency at checkout.
🔹 Product Quality & Usage
Are your instruments medical-grade?
Yes. All products are manufactured using high-quality stainless steel and meet industry standards suitable for professional use.
Are your products certified?
Our instruments follow standard manufacturing protocols. Certification details can be provided for bulk or institutional orders upon request.
Are the instruments sterile?
Products are supplied non-sterile unless specified. Proper sterilization is recommended before use.
How should I clean and maintain instruments?
Clean using approved disinfectants and sterilize according to standard medical procedures to ensure safety and longevity.
Who are these products intended for?
Our instruments are designed for trained professionals. Proper knowledge and handling are required.
🔹 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
To initiate a return, contact:
📧 info@peaksurgicals.com
Who pays for return shipping?
- We cover return shipping for damaged, defective, or incorrect items
- Customers cover return shipping if the wrong item was ordered
There are no restocking fees.
When will I receive my refund?
Approved refunds are processed within 10 business days after we receive and inspect the returned item.
🔹 Warranty & Guarantee
Do you offer a warranty?
Yes. All products come with a 1-year warranty.
Do you offer a money-back guarantee?
Yes. We offer a 30-day money-back guarantee on non-personalized items.
🔹 Bulk Orders & Wholesale
Do you offer bulk or wholesale pricing?
Yes. We provide special pricing for bulk orders, hospitals, clinics, and distributors.
For custom quotes, contact us directly at:
📧 info@peaksurgicals.com
🔹 Support & Contact
How can I contact you?
Email: info@peaksurgicals.com
Response time: within 24 hours (Monday–Friday)