Front Threaded Pin Stainless Steel

Refund and Returns Policy

At Peak Surgical Instruments, your satisfaction is our top priority. We offer a straightforward 30-day return policy, allowing you to return items within 30 days of receipt.

Eligibility for Returns

To qualify for a return, items must be:

• Unused and in the original condition
• In their original packaging with tags attached
• Accompanied by the receipt or proof of purchase

How to Initiate a Return

To start the return process, please contact us at info@peaksurgicals.com. Returns should be sent to: 364 E Main Street, Middletown, DE 19709, Delaware, United States.

Return Shipping Costs

• No Restocking Fee: We do not charge restocking fees.
• Free Returns: If the item is incorrect, damaged during shipping, or defective, we will cover the return shipping costs.
• Customer Responsibility: If you ordered the wrong item, you will be responsible for the return shipping costs.

Return Conditions

Returned items must be in new condition with labels and packaging intact to meet our return policy.

Refund Process

Once we receive and inspect your return, we’ll notify you if it’s approved. Approved refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue.

Exceptions

Certain items cannot be returned, including:

• Perishable goods
• Customized products
• Personal care items
• Sale items and gift cards

Exchanges

For quick exchanges, return the item you have and make a new purchase for the desired item.

Worldwide Shipping

We are proud to provide our products worldwide, ensuring that quality surgical instruments are accessible wherever you are.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, provided the item is in new condition.

Contact Us Anytime

For further inquiries about returns or other concerns, please contact us:

• Phone: +1 315 526-9968
• Email: info@peaksurgicals.com

We’re here to help!