Welcome to the Peak Surgical Instruments Help & FAQs page. Below, you'll find answers to common questions regarding our products, services, billing, shipping, and policies. If you require further assistance, feel free to contact us.
Q: How should I care for and maintain my instruments?
A: Proper cleaning and maintenance are essential to extend the life of your surgical instruments. We recommend using sterile solutions and following manufacturer guidelines.
Q: Can I request custom surgical instruments?
A: Yes, we offer customization services to meet specific needs. Please contact us with your requirements, and we’ll work with you to develop customized solutions.
Q: What types of surgical instruments do you offer?
A: We offer a wide range of instruments, including:
Q: How long does it take to ship my order?
A: We will ship all orders within 3-7 working days (Monday to Friday) before 5:00 PM. Delivery times vary based on your location and the selected shipping method.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number to monitor its progress. You can also log in to your account to check the status of your shipment.
Q: Do you ship internationally?
A: Yes, we provide worldwide delivery. Shipping costs and delivery times vary by location. International orders may be subject to customs duties and import taxes based on your country’s regulations.
Q: What is your return policy?
A: We have a 30-day return policy. Items must be returned in their original condition, with tags and packaging, along with the receipt or proof of purchase. To start a return, contact us at info@peaksurgicals.com. Returns should be sent to 364 E Main Street, Suite DE, Middletown, 19709, Delaware, USA.
Damages:
If your item is defective or damaged, contact us immediately to resolve the issue.
Non-returnable items:
Custom products, hazardous materials, and sale items are non-returnable.
Exchanges:
Return the item and place a new order once your return is accepted.
Refunds:
Approved returns will be refunded to your original payment method within 10 business days.
For more details, visit our Refund Policy.
Q: What payment methods do you accept?
A: We accept the following payment methods:
Q: How is my payment processed?
A: When you place an order, your credit/debit card will be authorized for the total amount. Once the payment is confirmed, you’ll receive an email notification with the order confirmation.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted using Secure Socket Layer (SSL) technology to protect your financial and personal data.
Q: Do your instruments come with a warranty?
A: Yes, all our instruments come with a 1-year warranty against manufacturing defects. Additionally, we offer a 30-day money-back guarantee on all non-personalized orders. If you experience any issues, please contact our support team for assistance with repair or replacement.
Q: Do you offer repair services?
A: Yes, we provide repair services for instruments purchased from Peak Surgical Instruments. Contact us for more information about the repair process and any associated costs.
Q: Do you offer discounts for bulk orders or B2B customers?
A: Yes, we offer special pricing for bulk or distributor orders. If you're a B2B or distributor customer, please contact us at info@peaksurgicals.com to inquire about bulk discounts and tailored pricing.
Q: Are there any ongoing promotions or discounts?
A: We occasionally offer promotions and discounts. To stay updated on our latest offers, subscribe to our newsletter or visit our website regularly.
Q: How do you handle my personal information?
A: We take your privacy seriously. All personal data is handled according to our Privacy Policy, which explains how we collect, use, and store your information.
Q: Where can I find the terms of service for using your website?
A: You can review the full terms of service for using our website and services on our Terms of Service page.
Q: How can I contact your customer support team?
A: You can reach us via email at info@peaksurgicals.com or call us at +1 315 526 9968. Our customer service team is available Monday through Friday during business hours.
Q: Where is your office located?
A: Our office address is:
Peak Surgical Instruments
364 E Main Street, Middletown Suite DE
Middletown, 19709
Delaware, USA