Help & FAQs

Help & Frequently Asked Questions (FAQs)

Welcome to the Peak Surgical Instruments Help & FAQs page. Below, you'll find answers to common questions regarding our products, services, billing, shipping, and policies. If you require further assistance, feel free to contact us.

1. Product Information

Instrument Care Instructions

Q: How should I care for and maintain my instruments?
A: Proper cleaning and maintenance are essential to extend the life of your surgical instruments. We recommend using sterile solutions and following manufacturer guidelines. 

Custom Orders

Q: Can I request custom surgical instruments?
A: Yes, we offer customization services to meet specific needs. Please contact us with your requirements, and we’ll work with you to develop customized solutions.

Product Collections

Q: What types of surgical instruments do you offer?
A: We offer a wide range of instruments, including:

  • Ophthalmology Instruments: Precision instruments for eye procedures View collection.
  • Surgical Instruments: General instruments for various surgical applications View collection.
  • Dental Instruments: Tools for dental surgeries and procedures View collection.
  • Gynecology Instruments: Specialized instruments for gynecological surgeries View collection.
  • Orthopedic Instruments: Instruments for orthopedic surgeries View collection.
  • Veterinary Instruments: Instruments for veterinary procedures View collection.

2. Shipping & Returns

Shipping Policy

Q: How long does it take to ship my order?
A: We will ship all orders within 3-7 working days (Monday to Friday) before 5:00 PM. Delivery times vary based on your location and the selected shipping method.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number to monitor its progress. You can also log in to your account to check the status of your shipment.

Q: Do you ship internationally?
A: Yes, we provide worldwide delivery. Shipping costs and delivery times vary by location. International orders may be subject to customs duties and import taxes based on your country’s regulations.

Return Policy

Q: What is your return policy?
A: We have a 30-day return policy. Items must be returned in their original condition, with tags and packaging, along with the receipt or proof of purchase. To start a return, contact us at info@peaksurgicals.com. Returns should be sent to 364 E Main Street, Suite DE, Middletown, 19709, Delaware, USA.

Damages:
If your item is defective or damaged, contact us immediately to resolve the issue.

Non-returnable items:
Custom products, hazardous materials, and sale items are non-returnable.

Exchanges:
Return the item and place a new order once your return is accepted.

Refunds:
Approved returns will be refunded to your original payment method within 10 business days.

For more details, visit our Refund Policy.

3. Billing & Payment

Payment Methods

Q: What payment methods do you accept?
A: We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Bank Transfer for large or special orders (please contact us for details)

Payment Process

Q: How is my payment processed?
A: When you place an order, your credit/debit card will be authorized for the total amount. Once the payment is confirmed, you’ll receive an email notification with the order confirmation.

Q: Is my payment information secure?
A: Yes, all transactions are encrypted using Secure Socket Layer (SSL) technology to protect your financial and personal data.

4. Warranty & Repairs

Q: Do your instruments come with a warranty?
A: Yes, all our instruments come with a 1-year warranty against manufacturing defects. Additionally, we offer a 30-day money-back guarantee on all non-personalized orders. If you experience any issues, please contact our support team for assistance with repair or replacement.

Q: Do you offer repair services?
A: Yes, we provide repair services for instruments purchased from Peak Surgical Instruments. Contact us for more information about the repair process and any associated costs.

5. Discounts & Bulk Orders

Q: Do you offer discounts for bulk orders or B2B customers?
A: Yes, we offer special pricing for bulk or distributor orders. If you're a B2B or distributor customer, please contact us at info@peaksurgicals.com to inquire about bulk discounts and tailored pricing.

Q: Are there any ongoing promotions or discounts?
A: We occasionally offer promotions and discounts. To stay updated on our latest offers, subscribe to our newsletter or visit our website regularly.

6. Privacy & Terms

Privacy Policy

Q: How do you handle my personal information?
A: We take your privacy seriously. All personal data is handled according to our Privacy Policy, which explains how we collect, use, and store your information.

Terms of Service

Q: Where can I find the terms of service for using your website?
A: You can review the full terms of service for using our website and services on our Terms of Service page.

7. Contact & Support

Q: How can I contact your customer support team?
A: You can reach us via email at info@peaksurgicals.com or call us at +1 315 526 9968. Our customer service team is available Monday through Friday during business hours.

Q: Where is your office located?
A: Our office address is:

Peak Surgical Instruments
364 E Main Street, Middletown Suite DE
Middletown, 19709
Delaware, USA