I STILL HAVEN’T MADE A PURCHASE

✔️ How to make an online order?

To place an order with PEAK SURGICALS is very easy, you just have to follow these steps:

  • Identify the product you are looking for (from categories or search engine) and view it’s specification.
  • Review the product information, select the number of units that you require and click ADD TO CART.
  • You can then continue browsing our website and add more products or proceed with the order by clicking on PROCEED TO CHECKOUT.
  • If you already have an account with PEAK SURGICALS, log in first. If it is your first purchase with us, fill in the form with your personal information.
  • Choose the payment method you prefer: Visa / Mastercard, Bank Transfer or PayPal.
  • Click on PLACE ORDER NOW: your order number will appear and you will receive all the information by e-mail.
✔️ Payment methods

We have the following forms of payment available:

  • Credit / Debit card
  • PayPal
  • Bank Transfer

The fastest and safest payment methods that guarantee that your order will be processed immediately are credit / debit card or PayPal.

Remember that bank transfers can take up to 3 days, which delays the processing the order. Therefore if you need the order urgently, we always advise paying by card or PayPal.

✔️ What information do I have in my account?

The correct information about your orders:

  • The information on the orders that you have made with your account and details such as: date, status, products, amount, etc.
  • Invoices for completed orders available to download.
  • The information for your account and personal information that you can modify.
  • The addresses that are saved on your account.
✔️ Delivery times

The delivery times will depend on the following circumstances:

  • Worldwide: 4 to 7 working days
  • Important: Deliveries times don’t include weekends or holidays If all the products of the order are in stock upon receipt of payment:
  • If any of the products are not in stock:
  • In the product specification it will indicate the estimated delivery time, which is counted from when the payment is received for the product to arrive to our warehouse from the manufacturers: Available to ship in: 3-15 days
  • We will send you the whole order once we receive the last of the products that isn’t in stock. On some occasions we will make a partial delivery. In this case, to check the status of the second delivery, log into your Customer Account on our website and check the detailed information about the order.
✔️ Delivery costs

Delivery costs are automatically calculated when in the shopping cart and depend on the volume, weight and shipping area of the order.

We have “FREE SHIPPING” on All Orders Above $ 500.

✔️ Can I pay in cash on delivery?

We do not accept this as a method of payment. All the payment methods we offer are payment in advanced.

✔️ Can I finance my purchase?

Currently we do not have a financing service available.

However, we do recommend that you discuss this option with your bank or other type of similar financial entities who specialize in these type of operations, since in many cases they can provide immediate financing for their customers.

✔️ Can I pick up my purchase in your warehouse?

You cannot pick up the order in our warehouse as we do not have a physical point of sale. We make all online sales through our website and send your order to the address indicated.

✔️ Are all products available for purchase?

We have a large number of products which are usually always in stock, especially the bestselling products. In the product specification they are marked as:
In stock and can be sent straight away.

✔️ What do I do if I have doubts about the product to choose?

Our Product Development department works every day to offer you detailed and updated information about all the products on our website. Many of our customers review this information to decide which product is best suited to their needs.

If in addition to the information on the website you need personalized professional advice, you can contact our Customer Service team through the contact form on the website or by calling +92-304-0604145

✔️ How long do I have to return a product?

You have 14 calendar days, from the day the delivery is made, to make the return of part return of your purchase. Once this period has expired, returns will not be accepted.

To make the return you will have to open an incident from the webpage in the AFTERSALES section with these simple steps:

  • Log into MY ACCOUNT
  • Go to the AFTER SALES section
  • Fill in the form with the order information
  • Send the form
✔️ What are the general terms of the warranty?

We summaries below the most frequent queries about the warranty:

  • The warranty is for 1 years for individual consumers and 1 year for professionals and freelancers, from the point that the delivery is made.
  • In case of a defect caused by misuse, the repair and delivery will be charged to the customer.
✔️ I want to be kept up to date with discounts and promotions

You can find out about all of our promotions in different ways:

  • Sign up for our newsletter and receive promotions.
✔️ What do I do if I have the European VAT number?

If you have the European VAT number, at the end of the order, indicate the type of identification and the identification number WITHOUT THE COUNTRY PREFIX, without spaces and without hyphens.

Once the form is filled out with all the necessary data, our website will connect with the European system of validation of the VAT numbers and the VAT will be taken off automatically.

✔️ I want to be a distributor
  • Create first your PEAK SURGICALS account: access the following link fill in the information and click on the REGISTER button.
  • VAT number
  • Scan of your Company Registration Certificate.
  • Send us an mail at ([email protected]) with the following documentation and information necessary for the application to register as a distributor:
  • In case we require any more more information, we will contact you.
✔️ I want to know if my order has been confirmed and processed?

The fastest way to find out if your order has been processed correctly is by logging into your Customer Account on our website and reviewing the status of the order.

States PENDING DISPATCHH, SENT and SENT PARTIALLY indicate that we have received the payment correctly and we are processing the order.

PENDING PAYMENT state indicates that we are still waiting to receive the payment. Remember that payments made by credit card or PayPal are immediate, but bank transfers can take between 1 – 3 working days to arrive with us. If after this period the order status has not changed, please contact us through contact form indicating the order number.

I HAVE ALREADY MADE MY ORDER

✔️ I want to know if my order has been confirmed and processed?

The fastest way to find out if your order has been processed correctly is by logging into your Customer Account on our website and reviewing the status of the order.

States PENDING DISPATCH, SENT and SENT PARTIALLY indicate that we have received the payment correctly and we are processing the order.

PENDING PAYMENT state indicates that we are still waiting to receive the payment. Remember that payments made by credit card or PayPal are immediate, but bank transfers can take between 1 – 3 working days to arrive with us. If after this period the order status has not changed, please contact us through contact form indicating the order number.

✔️ What information do I have in my account?

The correct information about your orders:

  • The information on the orders that you have made with your account and details such as: date, status, products, amount, etc.
  • Invoices for completed orders available to download.
  • The information for your account and personal information that you can modify.
  • The addresses that are saved on your account.
✔️ Where is my order?

In your Customer Account you can view the status of your order at all times. Below we detail the different status of your order:

  • Pending payment: Your order is pending payment, or waiting to receive the bank transfer. Once we register the payment, the order status will change to Pending dispatch.
  • Pending dispatch: The payment has been correctly registered and, if all the products you have ordered are in stock, your order is being prepared to be sent as soon as possible (usually the same day or the following day). If any of the products are not available, the status of your order will remain as Pending Dispatch until we receive it from our supplier. You can check the estimated dates of the shipment by entering your Customer Account on our page. If you need your order urgently contact us and we will inform you about the possibilities of product changes etc.
  • Sent: Your order has already left our warehouse. You will have received an e-mail with all the information. You can track your order in your customer account by clicking TRACK ORDER. The transport company will then contact you to inform you of the delivery.
  • Partially sent: We have sent the products of your order that were available and the rest remain pending shipment and waiting to receive them from our supplier. You can check the estimated dates of the shipment by logging into your Customer Account on our page.
✔️ How do I modify or cancel an order that I placed?

The easiest way to modify an order that is not yet paid is to place a new order and pay for it.

If you have already paid for your order, remember that you can only modify orders that have not already been sent. In this case, please notify us of the change or cancellation you would like to do as soon as possible through the contact form or by phone: +92-304-0604145

If the order has not yet been sent, we will make the requested changes whenever possible.

✔️ Can I pick up my purchase in your warehouse?

You cannot pick up the order in our warehouse as we do not have a physical point of sale. We make all online sales through our website and send your order to the address indicated.

✔️ Can I change the address and delivery date of a sent order?

We work with different transport agencies, so the fastest and easiest way to modify delivery information is to contact them directly.

✔️ Delivery times

The delivery times will depend on the following circumstances:

  • Worldwide: 4 to 7 working days
  • Important: Deliveries times don’t include weekends or holidays If all the products of the order are in stock upon receipt of payment:
  • If any of the products are not in stock:
  • In the product specification it will indicate the estimated delivery time, which is counted from when the payment is received for the product to arrive to our warehouse from the manufacturers: Available to ship in: 3-15 days
  • We will send you the whole order once we receive the last of the products that isn’t in stock. On some occasions we will make a partial delivery. In this case, to check the status of the second delivery, log into your Customer Account on our website and check the detailed information about the order.
✔️ Delivery costs

Delivery costs are automatically calculated when in the shopping cart and depend on the volume, weight and shipping area of the order.

We have “FREE SHIPPING” on All Orders Above $ 500.

✔️ How to re-establish my password?

To re-establish your password is very easy, you just have to follow these steps:

  • Go to Account access.
  • Click on: Have you forgotten your password?
  • Enter your e-mail address
  • Follow the instructions that you will receive by e-mail and create your new password.
✔️ Modification periods or invoices request

You will receive your invoice by e-mail once the order has been delivered. An invoice is made for each delivery so if you need a single invoice, please let us know that partial deliveries will not be possible.

If you wish to modify ANY DATA for your invoice you must inform us WITHIN A MAXIMUM PERIOD OF 3 DAYS through our contact form, selecting the option to modify the invoice and detailing the changes that are required.

✔️ What do I do if my order is canceled due to a payment error?

It is essential that you get in touch with us so we can see what the problem is so that we can help make the order as soon as possible. You can contact us through our contact form or by phone on: +92-304-060-4145

✔️ What do I do when I receive my order?

The first and most important thing before accepting the order from the transport agency, is to check the condition of the packaging. If the package is damaged there are two options:

  • You can refuse it on delivery.
  • You can accept the delivery whilst indicating on the delivery note “Damaged package” and then immediately check the product inside to see if there is damage to the product as well.

In both cases you must contact us within a maximum period of 24 hours to inform us about the damage, filling in the form of the aftersales section on our website.

“PEAK SURGICALS” will not be responsible for any reports of damage during transport if the User / Buyer does not state on the delivery note of the trasnport company that the package arrived damaged or NOT IN PERFECT CONDITION. If the buyer accepts the damaged package without indicating anything on the delivery note and does not inform us about the damage within 24 hours of the delivery being made, then it won´t be possible for us to re-embers or offer compensation for the cost of the damage to the product and the User / Buyer won´t have the right to make a claim against PEAK SURGICALS.

It is very important to keep the packaging for a small period after the delivery. This is required in the unlikely case that the product needs to be collected again due to transport damage or if the product not working correctly.

I HAVE ALREADY RECEIVED MY ORDER

✔️ What do I do when I receive my order?

The first and most important thing before accepting the order from the transport agency, is to check the condition of the packaging. If the package is damaged there are two options:

  • You can refuse it on delivery.
  • You can accept the delivery whilst indicating on the delivery note “Damaged package” and then immediately check the product inside to see if there is damage to the product as well.

In both cases you must contact us within a maximum period of 24 hours to inform us about the damage, filling in the form of the aftersales section on our website.

PEAK SURGICALS will not be responsible for any reports of damage during transport if the User / Buyer does not state on the delivery note of the transport company that the package arrived damaged or NOT IN PERFECT CONDITION. If the buyer accepts the damaged package without indicating anything on the delivery note and does not inform us about the damage within 24 hours of the delivery being made, then it won´t be possible for us to re-embers or offer compensation for the cost of the damage to the product and the User / Buyer won´t have the right to make a claim against PEAK SURGICALS.

It is very important to keep the packaging for a small period after the delivery. This is required in the unlikely case that the product needs to be collected again due to transport damage or if the product not working correctly.

✔️ How to re-establish my password?

To re-establish your password is very easy, you just have to follow these steps:

  • Go to Account access.
  • Click on: Have you forgotten your password?
  • Enter your e-mail address
  • Follow the instructions that you will receive by e-mail and create your new password.
✔️ What do I do if I have a problem with a product?

First of all, consult the manual of the equipment as many doubts cab en solved by consulting the technical information on how to use the product.

If after consulting the manual the problem persists, you must open an incident and give our After-Sales team have all the information and they can then give you the instructions on how to proceed. Opening an incident is very easy, you just have to follow these steps:

  • Access your PEAK SURGICALS
  • Go to the AFTER SALES section
  • Fill in the form with your purchase information and attach photos and / or videos of the problem
  • Send the form
✔️ How do I contact Aftersales?

To contact our After-Sales colleagues, you must open an incident following these simple steps:

  • Access your PEAK SURGICALS
  • Go to the AFTER SALES section
  • Fill in the form with your purchase information and detail your query / question.
  • Send the form
✔️ How do I exchange one product for another or return it?

In both cases you have to open an aftersales incident so that our aftersales team can pass you all the information and how to proceed.

Opening an incident is very easy, you just have to follow these steps:

  • Access your PEAK SURGICALS
  • Go to the AFTER SALES section
  • Fill in the form with your purchase information and detail your query / question.
  • Send the form

You will receive by e-mail the instructions on how to make the change or return.

Remember that you have a period of 14 calendar days, from when the delivery is made, to make the return of part or all of your purchase. Once this period has expired, returns will not be accepted.(Check the Conditions of Purchase to know which products do not allow return).

✔️ How long do I have to return a product?

You have a term of 14 calendar days, from the delivery is made, to make the return of part return of the order. Once this period has expired, returns will not be accepted. (Check the Conditions of Purchase to know which products do not allow return).

To make the return you will have to open an incident in POSTVENTA with these simple steps:

  • Access your PEAK SURGICALS
  • Go to the AFTER SALES section
  • Fill in the form with your purchase information and detail your query / question.
  • Send the form
✔️ What are the general terms of the warranty?

We summaries below the most frequent queries about the warranty:

  • The warranty is for 1 years for individual consumers and 1 year for professionals and freelancers, from the point that the delivery is made.
  • Within the first 6 months, when the product repair is necessary, PEAK SURGICALS will collect the product and bring it here to our facilities for our technical service to review. After the first 6 months we will give you instructions to send the product to us and have it reviewed by our Technical Service. We will then send it back to you once the item has been repaired.
  • Consumable parts such as batteries, cables, batteries, light bulbs, fuses, accessories. etc., do not enter into warranty.
  • In case of a defect caused by misuse, the repair and delivery will be charged to the customer.
  • To activate the warranty, you must open an incident in Aftersales and inform us of the problem.
✔️ How do I get an invoice for my purchase?

You will receive your invoice by e-mail once the order has been delivered. An invoice is made for each delivery.

You can also download your invoice by accessing your Customer Account with the following steps:

  • Locate the order and click + INFO
  • Click on PRINT INVOICE
✔️ Modification periods or invoices request

You will receive your invoice by e-mail once the order has been delivered. An invoice is made for each delivery so if you need a single invoice, please let us know that partial deliveries will not be possible.

If you wish to modify ANY DATA for your invoice you must inform us WITHIN A MAXIMUM PERIOD OF 3 DAYS through our contact form, selecting the option to modify the invoice and detailing the changes that are required.

✔️ How do I claim a product that arrives in poor condition?

Remember that the most important thing when receiving the package is to check for any sign of damage. If there is, then you have two options:

  • You can refuse to accept the package from the transport agency
  • You can accept the delivery whilst indicating on the delivery note “Damaged package” and then immediately check inside the package to see if there is damage to the product as well. If there is then you need to contact us immediately within a 24 hours period.

In order that the after-sales team have all the information in order to process the incident, you will need to open up an aftersales using the following steps:

  • Log into your Quirumed account
  • Go to the After-sales section
  • Fill in the form with the order details
  • Send the request form

In order for your incident to be resolved as soon as possible, attach as much information and visual documentation such as (photos / videos > 7 MB ) as possible, only responding to the message that confirms the opening of the incident, which you will receive by email. The After-sales team will then answer you by e-mail with instructions on how to proceed in order find a resolution.

PEAK SURGICALS will not take responsibility for any reports of damage during transport if the User / Buyer does not follow one of these two actions stated above.

✔️ What do I do if I have a balance on my account and I want to place a new order?

Get in touch with us and we will help you to make the new order. This way you will have the exact information of the exact amount that you have for the next purchase.

Remember that you can contact us through the contact form or by phone on: +92-304-060-4145.